Gigi So

My expertise lies in simplifying complex problems—a skill I’ve honed over eight years creating experiences for a major Fortune 500 financial institution. I bring concepts to life through strong prototyping and wireframing

Revamping

Wire Transfers
Achieved cohesion across platforms and introduced an intuitive transition mechanism.

CD Renewal/Closure ⏳
Streamlining the CD renewal process to ensure continued user engagement.

Digitalizing

Account Joint Ownership
Digitalize the service while enhancing its overall user experience.

New Experience

Transaction Dispute Tracker
Designed real-time dispute tracking to reduce user anxiety and eliminate status inquiry calls.